Complaints procedure

Who operates the platform

Enugu Properties is operated by MAGENCY ONLINE SOLUTIONS LTD., a private company limited by shares registered in Nigeria under RC 8229228. Its registered address is House 10, 34V Terraces Estate, Road No. 2, Off Orchid Road, Lekki 106104, Lagos, Nigeria.

Scope

Use the contact form and select Complaints to create a recorded support request. The final procedure must confirm the complaints contact, acknowledgement and response times, escalation route and applicable external remedies.

Matters requiring final approval

Applicable privacy, consumer, property, professional and compliance requirements must be reviewed by appropriately qualified Nigerian advisers before production use.

Verification boundaries

A reviewed listing, an identity check, a site inspection and professional due diligence are different activities. None should be interpreted as an unconditional guarantee of legal title.